Booking Conditions

These Booking Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, apply to your booking with hotholidays.co.uk a trading name of Online Travel Group Limited of 3 Cygnus Court, Beverley Road, Derbyshire, DE74 2SA (“we” or “us”). Please read this material carefully as it sets out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

We act as an agent on behalf of the supplier of your holiday or linked travel arrangements. Our obligations to you may vary depending upon which arrangements you book with us.

For all bookings, by making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

(i) they have read these Booking Conditions, our website terms of use (for online bookings) and any other written information we have brought to their attention before the booking was confirmed, and have the authority to and does agree to be bound by them;

(ii) they have read our privacy policy and consent to our use of information (including personal data) in accordance with it; and

(iii) they are over 18 years of age, resident in the United Kingdom and, where placing an order for services with age restrictions, declare that they and all members of the party are of the appropriate age to purchase those services.

Agency Terms & Conditions

Where specified, we act only as an agent of the supplier(s) of the travel arrangement(s) in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“Arrangements”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Arrangements. For all arrangements, your contract will be with the supplier of the arrangements in question (the ‘supplier(s)’). When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the Arrangements. Your booking will be subject to these Agency Terms and Conditions and the specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier's liability to you. Copies of applicable conditions are available on request from us.

1. Booking

A booking is made with a supplier when: (a) you tell us that you would like to accept our written or verbal quotation; (b) you pay the deposit as required by the supplier of the arrangements in question (or full payment if booking within 12 weeks of departure, OR 2 weeks if it is hotel only); (c) you pay all applicable insurance premiums (if any) and booking fees; and (d) we send you a booking confirmation on behalf of the supplier. If your confirmed arrangements include a flight, we (or the supplier) will also issue you with an ATOL Certificate.

Please check your confirmation and ATOL Certificate carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their booking conditions.

Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned, with the exception of payment taken for bookings covered by an ATOL.

A. Online Bookings

When you request to book an arrangement on hotholidays.co.uk, you guarantee that you have the authority to accept and do accept on behalf of your party these Booking Conditions and any applicable supplier’s booking conditions. In order to confirm your chosen arrangement(s), you must pay a non-refundable deposit or full payment as required by the supplier of the arrangement(s) in question. You must also pay all applicable insurance premiums, fees and charges. Please note that booking requests can take up to 72 hours to process. A booking is only confirmed when we send you a booking confirmation (“Booking Confirmation”) with a valid booking reference number for each arrangement. On rare occasions, we will be unable to confirm a booking, for example if the payment fails or a component of the arrangement fails at the time of attempting to book online. In the unlikely event this occurs, our team will attempt to rebook the affected arrangement at the same price. If this is not possible, for example because the payment is blocked or there has been a change in the price or availability of the booking, we will contact you via telephone or e-mail to discuss next steps. Unfortunately, there are times when the cost will have increased during this period of time. Any cost increases will need to be paid by you, as per your contract with each supplier.

If you chose to pay a deposit, you must pay the full balance by the balance due date notified to you in the Booking Confirmation. Unless otherwise specified, we will automatically (if possible) take payment from the same debit/credit card used to pay your deposit. If full payment is not received (for whatever reason) by the balance due date, we will notify the supplier(s) who may cancel your booking and charge the cancellation fees set out in their booking conditions. If you have chosen the option to spread the cost of your booking(s), all instalments must be paid by the date specified at the time of making the booking. In the event of non-payment, the booking(s) may be cancelled – please refer to the cancellation policy. It is always your responsibility to ensure your balance is paid by the balance due date.

B. Non Online Bookings

Alternatively to make a booking you can contact our call centre as featured on our website. These Booking Conditions, and those of the supplier(s) will apply. A binding agreement will come into existence once we have confirmed all arrangements with the supplier(s) and confirmed this by email or verbally to you.

You must contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. Please note, it may not be possible to make any changes without incurring an administration fee. Any changes will also be subject to any charges as per the tour operator ⁄ supplier terms and conditions.

2. Prices

Please note that changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking. We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised prices and prices for confirmed bookings.

3. Payment

3.1 - Low Deposit Scheme

We may, in our sole discretion, offer you the option to pay a low deposit in respect of certain bookings. Where this offer is available (as indicated next to the specific flight in your search results, or as advised by our team), we will pay the relevant airline for the flight element of your travel arrangements in full, on your behalf, at the time of your booking. We will require a low deposit from you in the amount shown in the search results (or as advised by your agent) at the time of booking.

The balance of your flight cost will be due to us from you 28 days after booking.

Two weeks prior to departure, the balance of your other components cost will become due.

Please note that a transaction fee of £3.95 will be payable on every payment you make under the low deposit scheme.

All balance payments will be taken automatically from the card used to pay the low deposit. If you wish to pay any balance payments using an alternative method, please contact us no less than 7 days prior to the payment due date. If we are contacted later than this date, we cannot guarantee that payment will not be taken or attempted from your original payment method. Please note that even if you cancel your arrangements within 28 days of booking, the balance of your flight will be payable in full, as we have already paid this money to the airline on your behalf, plus any other cancellation fees that may be levied by the supplier(s) of your arrangements.

Any failed payments will attract an administration fee of £10. If a payment fails, we will attempt to contact you to take payment via an alternative method, however, if we are unable to do so, we reserve the right to cancel your booking and our usual cancellation fees will apply. Please note that once we have cancelled your booking, you will not be able to travel, even where we have collected the balance of the payments due from you and any cancellation fee.

3.2 - Instalment Payments

We may, in our sole discretion, offer you the option to pay in instalments in respect of certain bookings. If you wish to pay in multiple instalments the dates and amounts of due payments are agreed at the time of booking and are visible on your confirmation documentation. Payments may be taken automatically from the card originally used to make the booking. If you wish to pay any balance payments using an alternative method, please contact us no less than 7 days prior to the payment due date. If we are contacted later than this date, we cannot guarantee that payment will not be taken or attempted from your original payment method. If a payment fails, we will attempt to contact you to take payment via an alternative method, however, if we are unable to do so, we reserve the right to cancel your booking and our usual cancellation fees will apply.

We accept payment by debit/credit card (Delta, Switch/Maestro, MasterCard, Visa and American Express). Cards are accepted subject to security and fraud checks and we reserve the right to cancel your arrangement(s) should your booking request fail any element of these checks. Debit cards issued outside of the UK will be processed as credit cards. Your bank or card issuer may also apply an additional foreign transaction fee.

4. Changes and cancellations by you

Any amendment to your travel arrangements will incur an administration charge of £75pp, subject to a maximum of £, plus any charges from the service provider.

These charges include but are not limited to:

• Change of destination
• Change of hotel
• Change of name

If you wish to make an amendment to your booking please call us on 01332 920 171 (Monday to Saturday, 9:00am to 5:30pm). Please note that any changes to any element of your confirmed booking(s) will incur charges as stated above even if this is for example one letter in a name. Amendments can only be accepted in accordance with the terms and conditions of the service provider(s) of your travel arrangement(s). The service provider may charge amendment charges which may be as much as 100% of the cost of the arrangement and will normally increase closer to the date of departure. Whilst we will try to assist, we cannot guarantee that such requests to make changes can or will be met.

At the time of booking you may have the option to select rooms or services which are available at a special rate as they are non-refundable, non-changeable and/or non-transferable from point of sale. This means that from the time the booking is confirmed, no amendments whatsoever (including names, dates and duration) can be made and the only option available is to cancel. Cancellations of this room type may be charged a 100% cancellation fee by the service provider. These rooms are advertised as “Non-Refundable” and require full payment at time of booking. Amendment charges are subject to change at any time. Please note that amendment fees are non-refundable and can only be requested by the lead passenger on the booking.

In the event that you cancel your booking, and the deposit you have paid does not cover the cancellation charges set out in this paragraph (e.g. because you have chosen a low deposit option), you must pay any difference between the amount you have paid and the cancellation charge applied. In accepting these Booking Conditions you give your authority for us to automatically charge the payment card used by you when securing the booking (or any other card used by you in connection with this booking) at that time.

The following cancellation charges apply to each component booked:

• Flight: 100% of the full booking value of the flights (including baggage).
• Accommodation: Cancellation charge will depend on whether you have booked a refundable or a non-refundable product. Cancellation charges vary from one service provider to another. You should check your Booking Confirmation and any documentation for details of your specific cancellation terms.
• Transfers: 100% of the full booking value of the transfers.
• Tour Operator holidays: If you cancel your booking you will have to pay the tour operator's cancellation charges detailed in the tour operator's conditions plus our cancellation processing fee.

Non-Refundable products must be paid for in full at the time of booking and no refunds are given in the event of cancellation.

5. Changes and cancellations by the Supplier

We will inform you as soon as reasonably practicable if the service provider needs to make a significant change to your confirmed arrangement or to cancel them and will endeavour to pass on any information to you in regards to any minor changes before you depart. We will also liaise between you and the service provider in relation to any alternative arrangements offered by the service provider, but we will have no liability to you for any changes and/or cancellations by the service provider or additional cost or expenses you incur.

6. Our Service Charges

In certain circumstances we apply a service charge for the services we provide, in addition to any charge levied by the supplier:

Service	Charge
In-flight extra requests after booking confirmation e.g. pre booking seats or adding hold baggage	Supplier/Principal's Charge + £30.00 administration fee per booking
Change of Hotel	Cancellation of original hotel + cost of new hotel + £100.00 administration fee
Change of dates	Cancellation of original holiday + cost of new holiday + £100.00 administration fee
Change of title, initial, first name or surname after booking confirmation	Supplier/Principal's charge + £30.00 administration fee per person
Add passengers to the booking	Supplier/Principal's charge + £75.00 administration fee
Remove Passengers from the booking	Supplier/Principal’s charge + £75.00 administration fee per person
Cancellation of booking inside of 28 days	Supplier/Principal’s charges + £75.00 administration fee per person
Cancellation of booking outside of 28 days	Suppliers/Principal’s charges + £75.00 administration fee per person
Amendment	Supplier’s charge + £75.00
Late Booking Fee	Supplier’s charge + £10.00 per booking

*Please note that cancellation and amendment fees are non-refundable.

7. Our responsibility for your booking

Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

8. Visa, passport and health requirements

Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is given on this basis, unless stated otherwise. Requirements may change and you are therefore strongly recommended to check the up to date position with the supplier of the arrangements, Passport Office, appropriate embassy, consulate or your doctor (as applicable) in good time before departure.

9. Complaints

In our capacity as an agent, hotholidays.co.uk will commit to perform all of its duties at the highest level of professionalism and based on ABTA’s code of conduct in order to ensure that your travel arrangements will run as smoothly as possible.

If you have a problem during your holiday, please speak to the hotelier directly if the issue cannot be resolved it is essential that you communicate any complaint to the supplier of the services in question as well as to your supplier’s representative without delay and complete a report form whilst in resort. If you fail to follow this procedure they will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. You can also contact our Customer Services Department for any assistance whilst in resort 01332 920 171.

If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Relations Department giving your booking reference and all other relevant information. Please keep your letter concise and to the point and please enclose any evidence to support your complaint along with copies of any receipts of costs incurred. Please note without receipts, cost incurred may not be considered. This will assist us to quickly identify your concerns and speed up our response to you.

If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the arbitration scheme arranged by ABTA, see www.abta.com

10. Financial Protection

All the package holidays we sell come with protection for your money. If you buy a single travel service then this might not apply. Package holidays are protected by the package organiser and we will provide you with their confirmation.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

If, after selecting and paying for one travel service, you book additional travel services for your trip or holiday with us, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018.

Therefore, we will not be responsible for the proper performance of the individual travel services. In case of problems please contact the relevant service provider.

11. Documentation & Information

All descriptions and content on our website or otherwise issued by us is done so on behalf of the supplier(s) in question are intended to present a general idea of the services provided by the supplier(s) in question. Not all details of the relevant services can be included on our website. All services shown are subject to availability.

12. Financial Protection

Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company, by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services bookable with ourselves. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Please note that ATOL protection is not available for flights with low-cost carriers or where your payment is made direct to airlines. Where necessary, we will add supplier failure insurance to your booking automatically. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. If applicable we will charge an administration fee for supplier failure cover which will be shown on your booking confirmation.

If you are booked into a package holiday with a third party tour operator, then we are the booking agent, the principal (afore mentioned package holiday tour operator) will be providing the package and not hotholidays.co.uk.

13. ABTA

We sell travel services on behalf of Hays Travel Limited and benefit from Hays Travel’s membership of ABTA with membership number P6692. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

Arbitration can be used to settle alleged breaches of contract and/or negligence between consumers and ABTA Members. If your claim includes an element of minor illness or personal injury then this can also be considered by the arbitrator, but is limited to £1,500 per person. ABTA’s Arbitration Scheme has helped consumers for more than 40 years. The scheme allows consumers to resolve disputes without going to court; it is speedier, less formal and costs less than instructing solicitors.

14. Insurance

Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre- existing medical conditions). Failure to disclose relevant information will affect your insurance. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available.

15. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier, but we can't guarantee that they will be met and we will have no liability to you if they are not.

16. Online content

We take all practical steps possible to ensure that the details displayed on the website are accurate and up-to-date, but we do rely upon the information given to us by the service provider(s) and are intended to present a general idea of the services and facilities being offered. Sometimes – and particularly at the beginning and end of the season – certain facilities may be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests or low occupancy. Some advertised activities or facilities, for example water-sports, may not be available all year round. There may be local charges for some facilities, for example, TVs, safety deposit boxes, sun-loungers, parasols, spa access, tennis courts, pool tables and air-conditioning. Unless specifically confirmed in your room type or board basis, you must assume some, if not all facilities will be payable locally. If your service providers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will endeavour to pass this information to you as soon as reasonably practicable. Any complaints about services or facilities should be directed to the relevant service provider.

Transfer times quoted by the service provider for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen destination may be longer. It is your responsibility to notify the transfer service provider of any delays in other travel arrangements, such as flights, and the transfer provider reserves the right to alter or cancel the service as per their terms and conditions in these circumstances.

17. Accommodation Ratings and Standards

All ratings are as provided by the relevant supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.

18. Force Majeure or Circumstances Beyond our Control

Except where we say differently elsewhere in these booking conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your Holiday or Single Component after booking, or we, or our suppliers, cannot supply your Holiday / Single Component, as we, or they, had agreed. When we refer to circumstances beyond our control we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, airspace closures (as well as other air traffic management decisions which may give rise to long or overnight delays or cancellations of one or more flights), epidemic, significant risks to human health such as the outbreak of a serious disease at the travel destination, natural or nuclear disaster, serious security problems such as terrorist activity, civil unrest or events arising out of political instability, industrial dispute or strikes, bad weather (actual or threatened), Foreign Office advising against travel to a particular destination and significant building work taking place outside of your accommodation (such as resort development).

19. Disabilities and Medical Problems

We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the tour. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

20. Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with them. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

21. City Taxes and Resort Fees

City Taxes are not included in the cost of your holiday or accommodation booking, these taxes are only payable locally either when checking in or on check-out. Similar to City Taxes, hotels in certain destinations such as the USA charge a Resort Fee. This is a fee paid locally for full use of the hotels facilities. For further information or clarification on these charges please contact our Customer Services team.

22. Delivery of documents

hotholidays.co.uk will send by email, or post if stipulated, a booking confirmation, receipt, together with other correspondence relevant to your holiday, within 2-5 working days after you make your reservation. Please note that any incorrect information on this correspondence should be brought to the attention of our Customer Services Department as soon as possible to try and avoid any amendment charges to correct said information. Final travel documents will be sent 14 – 7 days prior to your departure.

All documents (e.g. invoices/tickets/Insurance policies) that require to be posted will be sent to you by First Class or Standard post depending on urgency. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.

23. Accommodation Information

The standard international practice is to let rooms from midday to midday. However times do vary. Check-in times are usually between 2pm and 3pm, check-out times between 11am and 12 noon on the day of departure. Therefore, if you check-in immediately after a night flight this would normally count as one night's accommodation. Similarly if your return flight is at night you will normally be required to vacate your room at 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management.

It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out.

Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. Safety standards in some countries may differ from those applicable in the United Kingdom We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information.

From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. If we are notified of such works we will inform you before you make your booking or within a reasonable time of us being notified.

24. Elderly/Disabled Clients

We are able to make enquiries of the supplier(s) about the suitability of arrangements for you and provide replies prior to booking. You must make all requests before a booking is confirmed. It is your responsibility to ensure that a holiday is suitable for your or other passenger’s individual needs and or requirements. Whilst we can liaise with the supplier(s) for this information we cannot accept any liability for its accuracy.

25. Behaviour

Please be aware that the terms and conditions of the supplier(s) will normally state that your stay, booking, return journey (flight/transfer) can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.

26. Special Requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier(s) but we do not guarantee that they will be met and we will have no liability to you if they are not.

27. Passports, Visas and health

We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements for both the final destination and any stop-off points en route or in transit (specifically USA), are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

Failure to hold correct documentation may result in refusal of carriage meaning you will not be able to travel or you may be denied entry to a country. Neither we nor the principal(s) or suppliers(s) will accept liability if this happens.

Most countries now require passports to be valid for at least 6 months after your return date. Please refer to the Identity and Passport Service for more information regarding Visas and Passports.

28. ESTA Visa - For entry to and via USA

British travellers to the USA, this includes travellers who are just stopping off in the USA en route/in transit to another country, must apply under the Visa Waiver Program (VWP). This will allow you to visit for up to 90 days without a visa. To see if you are eligible for this, please visit www.travel.state.gov. Visitors must apply via the following website to get authorisation via the Electronic System for Travel Authorisation (ESTA): https://esta.cbp.dhs.gov We recommend that you provide this information to ESTA at least 72 hours prior to departure. If you do not have an ESTA, you will be refused travel to the USA. From 1 April 2016, all travellers wishing to enter the US under the VWP will need to hold a passport with an integrated chip (an ePassport). British passports issued since October 2006 are ePassports and carry this internationally recognised symbol on the front cover. Please note if you are not eligible or are denied an ESTA you will need to apply for a visa. To apply for a visa you may need to have an interview at a US Embassy or Consulate prior to issue. For more information you will need to contact the embassy directly.

Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details.

We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances, as well as online at National Travel Health Network & Centre.

For holidays in the EEA you should obtain an EHIC (European Health Insurance Card) prior to departure. NB this card replaced the E111. In case of passengers being refused entry by any immigration or other authority all repatriation costs are to be borne by the passenger.

The Foreign & Commonwealth Office provides up-to-date travel advice to help British travellers make informed decisions about travelling abroad.

29. Data Protection and Privacy

The information that you provide to us in making your booking will be passed on to Hays Travel and to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other serious crime. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.

30. Law and Jurisdiction

Our Terms of Business are governed by English Law and the jurisdiction of the English Courts.

If you do not agree to these Terms of Business, you should not use or access our website or confirm a booking via our call centre. The act of making a booking implies acceptance of these Booking Conditions.

31. Group Enquiries

For the avoidance of any doubt, where we are being asked by you to work on a group enquiry (which we deem shall be a number of 8 passengers or more on a single booking or holiday) and after a substantial amount of work being undertaken by us dealing with such group enquiry you do not go ahead and book the holiday, we reserve the right to charge a fee of £25pp for the time incurred by us on your group enquiry. Prior to any fee being charged, you will be informed of such potential charge by us at the point that we deem a substantial amount of work is going to be performed on the group enquiry and where you have carried on working with us after being notified, it is deemed that you have accepted such charges being due if we decide to enforce the same.